Trade Logistics

Delivery & Returns Policy

  • We aim to provide a reliable and efficient delivery service for all orders. Delivery times and charges may vary depending on order size, location and availability. Full delivery details will be confirmed at the time of enquiry.

  • If you receive damaged, incorrect or faulty goods, please contact us promptly so we can arrange an appropriate resolution.

  • Due to the nature of wholesale products, returns are accepted only where agreed in advance and subject to our terms andconditions.

  • For any delivery or returns enquiries, please contact our team

Our Method

Streamlined Dispatch to Dock

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Dispatch Confirmation

In-Transit Monitoring

Dock Arrival Protocol

Receipt Verification

Receive immediate confirmation upon order dispatch, including tracking and estimated delivery windows for your commercial account.

Our logistics team monitors your shipment's progress, ensuring adherence to scheduled freight routes and timely updates.

Guidance on preparing your receiving dock for scheduled deliveries, minimizing delays and ensuring efficient offloading.

Clear procedures for verifying shipment contents and condition upon arrival, ensuring accuracy before acceptance.

Comprehensive Coverage

Handling Claims & Returns

Our dock damage protocol ensures any transit issues are documented and processed efficiently. Report discrepancies within 48 hours of receipt for prompt claims handling and resolution.

Structured trade return policies are designed for commercial restocking and inventory adjustments. Review our guidelines for authorized returns and credit processing to maintain optimal stock levels.

Route-Specific Inquiries?

Our dedicated dispatch team is ready to assist with any detailed logistics questions or specific route planning needs.